“Social media spark a revelation that we, the people, have a voice, and through the
democratization of content and ideas we can once again unite around common passions,
inspire movements, and ignite change.” – Brian Solis, Author of Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web
Anyone who knows me, whether you’re a follower of my blog, twitter account, or a close friend, will tell you that I am a huge advocate of social media. This is for several reasons. I’m not just
referring to my general love for tweeting, or pinning my latest quote. This love for an online
community goes far beyond just the use of the platform.
Without any knowledge or background on how social media can assist in building your brand, or increase engagement with your followers, it seems unfair to deem social media as something that millennials just like to play on. Social media has the incredible power to build the
reputation of a brand, and connect audiences on a larger scale. If not carefully used, there
is also the looming threat of destroying a brand quicker than you can say tweet.
So when someone says they’re a social media maven, or a social media strategist, what do they really mean? Since social media extends far beyond just proficiency of the platform, it means this so-called expert can translate social media efforts into a return on investment (ROI).
In order for this to happen, the social media strategist has to be able to connect these efforts to higher level goals and business objectives – see Deirdre Breakenridge’s Social Media and Public Relations: Eight New Practices for the PR Professional. This is a great resource for any
PR professional, whether aspiring or experienced, seeking to develop their social
media skills and understand how to effectively manage a brand on various platforms.
One reason I’m so passionate about digital PR is because it gives an audience the ability to
communicate and connect with a brand that goes beyond the purchasing power. A company that can effectively manage a two-way conversation between their audience
and the brand puts a human connection behind their products or services. This enables
audience members to become brand ambassadors on social platforms.
It’s important to understand that including social media specialist under the skills section of your résumé extends far past your recreational use of Facebook. In order to
effectively use sites like Twitter, Facebook, WordPress or Instagram, you need to have
an understanding of the metrics and analytics behind the platform. This means being able to provide the C-Suite with visible changes in brand sentiment, share of voice, or even website traffic.
An efficient use of these social media tools will show some form of profit growth, contributing to the company’s bottom-line. Any social media strategist that can use these tools to provide growth in a company is a valuable resource. These skills will continue to be an asset as new
platforms continue to develop. It’s a social media strategist’s job to stay up-to-date on the latest technology to ensure they’re optimizing the use of platforms for their respective companies.